As we roll that system out across the country, it performed very well during the Super Bowl.
With Nevada being our longest tenured state, it is important that our new platform is battle-tested.
For the past year, we have been working on bringing our new, state-of-the-art sports betting platform to the market. William Hill is committed to Nevada and our customers. We have been in regular contact with our stakeholders and our partners as we work toward a solution. While we move as expeditiously as possible, we also do so with an abundance of caution to ensure that we do not exacerbate or repeat the issue and that when we bring the platform back up, it stays up. We sincerely apologize for the frustration and inconvenience it’s caused our valued customers. Unfortunately, as can occur when dealing with a complex, real-time data system, this has taken longer than we had hoped or expected. We have pinpointed the cause of the system failure and are now working through the resolution with all of our available resources. Since then, the team has been aggressively working to bring the platform back to full functionality as quickly as possible.
“Towards the end of the second quarter of Super Bowl LVII, our William Hill Nevada sports betting platform experienced an unforeseen technical issue that took our William Hill Nevada app and our retail sportsbooks offline. In a statement sent out Tuesday, the company said:
